At Kids Crew, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely happy with your order, we are here to help. This policy outlines the terms for returns, exchanges, and refunds.
You may return or exchange an item within 7 days of delivery under the following conditions:
The item is unworn, unwashed, and in its original condition with all tags attached.
The item is in its original packaging.
You have your order number or proof of purchase.
Non-Returnable Items:
Underwear, socks, and accessories (for hygiene reasons)
Items marked as “Final Sale” or “Clearance”
Customized or personalized products
We accept returns and exchanges for:
Size issues (too big, too small)
Defective or damaged items
Wrong item sent by us
Change of mind (item must be unused)
Step 1: Contact our Customer Care team within 7 days of delivery at kidscrew.pk@gmail.com with:
Your order number
Reason for return/exchange
Photos if applicable (especially for damaged/defective items)
Step 2: We will confirm your request and arrange a doorstep pickup for the item.
Step 3: Once we receive and inspect the item, we will process your exchange or refund.
| Situation | Shipping Cost Responsibility |
|---|---|
| Our mistake (wrong item, defective product) | We cover pickup and replacement shipping |
| Your choice (size issue, change of mind) | You cover pickup and return shipping |
Note: Original shipping charges are non-refundable for customer-initiated returns.
Refunds are issued in the following cases:
Items returned due to size issues (within policy terms)
Defective or damaged items
Wrong items sent by us
Non-delivered items (payment captured but not shipped)
Refund Process:
Refunds are issued to the original payment method used during purchase.
Refunds are processed within 5–7 business days after we receive and approve the return.
Time for the refund to reflect in your account depends on your bank/payment provider.
Non-Refundable Items:
Final sale or clearance items
Used, washed, or customer-damaged items
Items returned after 7 days
Exchanges are available for size only, subject to stock availability.
If the requested size is unavailable, we will issue a refund instead.
Exchanges are processed once the original item is received and inspected.
If your item arrives damaged or defective, please notify us within 48 hours of delivery with clear photos/videos. We will arrange a free pickup and replacement at no extra cost.
Refunds for gift purchases will be issued to the original purchaser.
Please provide the original order number for verification.
If you have any questions about our Return, Exchange & Refund Policy, please contact:
Kids Crew Customer Care
Email: kidscrew.pk@gmail.com
We envision a world where quality and style are accessible to everyone. Our commitment is to deliver exceptional products that enhance your lifestyle.
Our mission is to provide outstanding customer service and high-quality products that exceed expectations. We strive to build lasting relationships with our customers.
Founded with passion and dedication, our journey began with a simple idea: to create products that make a difference. Today, we continue to grow and evolve with our community.
We never compromise on quality and ensure every product meets our high standards.
Honesty and transparency guide everything we do, building trust with our customers.
We constantly innovate to bring you the latest trends and cutting-edge solutions.
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Years Experience
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Discover our story, mission, and the values that drive us forward
Founded with a passion for excellence, our journey began with a simple idea: to create products that make a difference. Over the years, we've grown from a small startup to a trusted brand, always staying true to our core values of quality, innovation, and customer satisfaction.
Our mission is to empower our customers with exceptional products and services that enhance their lives. We are committed to sustainability, ethical practices, and continuous innovation to deliver value that goes beyond expectations.
We envision a future where our brand becomes synonymous with trust, quality, and innovation. Our goal is to expand our reach globally while maintaining the personal touch that our customers love, creating lasting relationships built on mutual respect and shared values.
We never compromise on quality, ensuring every product meets our high standards.
Constantly evolving and improving to bring you the best solutions.
Your satisfaction is our priority, and we're here to support you every step.
Committed to eco-friendly practices that protect our planet for future generations.
